Estate sales are the most efficient and profitable way to liquidate an estate. From the beginning to the end Arroyo handles every aspect of cleaning, organizing, and liquidating the estate. While the heirs may only see a lifetime collection of stuff, Arroyo can find hidden value. We have buyers for all types of items and deliver a broom-clean and empty home.
While donations can be part of an overall plan for dealing with the contents of an estate, charities are often far more picky than the general public and will often refuse the bulk of items offered. During the pandemic this problem has been exacerbated due to an area-wide trend of de-cluttering.
Arroyo will come and meet with you for an initial consultation at the house. Here we will do a walk-through to determine whether or not your home is a good candidate for an estate sale. If it is, we will put you on the schedule and, depending on our availability, will get started as soon as possible.
We start by methodically going through the house, room by room, organizing, consolidating, and evaluating. After this discovery phase we begin researching, pricing, and merchandising. Here we begin our advertising and marketing by taking high-quality photographs and doing descriptions of what is in the home for both our mailing list and online advertising. In the week prior to the sale it is our goal to generate as much interest as possible. The sale itself is typically held over a 2 to 4 day period and you are paid within 10 days of the sale’s end.
There is little that is needed to prepare for us to come in and assess. All that is needed is for the heirs to decide what they are taking. The rest is left to us. Under no circumstances should you throw away or donate anything until we have had a chance to look at the entire estate.
Our pandemic protocol is multi-faceted, ensuring the safety of our staff and customers and reducing liability to our client. We follow both CDC and local directives so that we are in full legal compliance. We will not hold a sale if it is not safe or legal to do so.
While the specifics of each sale and each locality may be different the foundations of our protocol remain the same.
Covid-19 specific liability release waivers
Staggered appointment times to avoid crowding and maintain 6 ft of physical distance
Masks at all times
Temperature check prior to entering
Gloves and hand sanitizer available for the staff and customers at all times
As this is a fluid situation, we are aware that things may change at a moment’s notice. We are prepared to pivot to any new directives as needed.
The liability of the homeowner is limited. We require that a homeowner’s policy be maintained throughout the sale period. Additional, Arroyo is insured for additional liability should an occurrence exceed the homeowner’s policy limit.
Most liability insurance policies exclude all loses due to a pandemic. For this reason, all of our staff and customers must sign a Covid-19 Release Waiver. In summary, this release states:
To the best of your knowledge you are not experiencing any Covid-19 symptoms nor have you been exposed to anyone who is known to have Covid-19.
You have not tested positive for Covid-19 within the past 20 days.
If you test positive in the 72 hours following being at our sale, you will contact Arroyo and let us know.
If we receive any knowledge that someone who has been at our sale has tested positive we will notify the local health department and provide them information for contact tracing.
Neither Arroyo nor the client and/or property owners can guarantee that transmission will not occur. Neither Arroyo nor the client and/or property owner can be held liable for any transmission, infection, or any injuries or losses as a result of the same.
There are several options for having a sale during this pandemic. Currently we are conducting most sales as Hybrid and Private sales as explained below. As this situation is very fluid we are always monitoring current Health Department and CDC guidelines and are adjusting accordingly.
Modified Traditional Sale— Strictly limited customer density with no appointments. Limited amounts of customers are allowed in at a time and each person was given 30 minutes to shop the sale.
Hybrid Traditional Sale–Strictly limited customer density with appointments, walk-ins allowed on last day. Appointments required, 30 minutes to shop the sale. Final day walk-ins are allowed but density is strictly limited and 30 minutes per shopper only. This option is not possible when transmission rates are high.
Private Sale–Appointments only, no walk-ins. Appointments are required. This is what we call a “Private Sale” Density is strictly controlled.
Virtual Sale–Items are sold online and picked up curbside with staggered appointments.
Arroyo charges sales tax for the local municipality where the sale is located. Resellers with a valid California resale license do not have to pay sales tax. The license or a facsimile of the license must be present and must be in the name of the purchaser.
We will gladly give out prices beforehand if time permits. Please keep in mind that in the days before a sale we are incredibly busy with preparations and may not be able to respond to inquiries quickly. We have limited ability to respond to questions in the 24 hours prior to a sale and cannot answer questions by telephone or email during a sale.